About Us
Wess Walters and Associates is a company dedicated to teaching entrepreneurs, business owners and those in upper management the importance of enhancing the customer experience and how it affects their bottom line. We concentrate on what we call the 3 pillars of Customer Experience which are: the FIRST IMPRESSION, the user’s first interaction with your product, service or institution; the CONNECTION, the organization's human touch with the ability to connect with the customer using effective listening , empathy & altruism and the EXECUTION, the business' ability to deliver on the written and unwritten brand promise to the customer. We are dedicated to teaching entrepreneurs, business owners and those in upper management the importance of enhancing the customer experience and how it affects their bottom line. We specialize in Customer Experience consultations and assessments, journey mapping, NPS (Net Promoter score) analysis and we are known for our UCX (undercover Customer Experience) operations which our researchers go out to a business wearing hidden cameras which allows them to conduct research totally under the radar.
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