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Undercover Customer Experience (UCX) #2 Retail. Pt 2 of 2. THE VERY FIRST COMPANY TO RECEIVE 5 GEMS

In this UCX (Undercover Customer Experience) Wess procrastinated and waited until the day before Valentines day to make his valentines day purchase. The store was packed with a waiting line outside of the store and a sign in sheet. Witness what kind of customer service Wess receives while faced with these circumstances. Part 2

of 2.

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