Undercover Customer Experience (UCX) #2 Retail. Pt 1 of 2
In this UCX (Undercover Customer Experience) Wess procrastinated and waited until the day before Valentines day to make his valentines...
UCX (Undercover Customer Experience) Grocery store.
In this UCX (Undercover Customer Experience) Wess visits a popular supermarket chain. During the visit Wess ask 2 associates for...
Introduction to the 12 months of CX (Customer Experience).
In this video Wess introduces the 12 months of Customer Experience for 2019. This initiative will focus on one CX (Customer Experience)...
The Power of the “DO OVER”
Welcome 2019! It’s a brand new year and we all get a chance at setting new goals and engaging in new projects. Reset button!! Many of us...
Intro to CX (Customer Experience) video
In this video Wess explains what the channel will be about and explains to the viewers what to expect from the channel moving forward....
Consistency
I had a 2 day consultation at a client’s office so at lunch time I visited the closest restaurant for two consecutive days. I ordered...
What Do Your Customers Really Want?
The customer experience revolves around meeting the customer’s needs. You can make huge strides and positively impact your overall...
Ensure Success Before the Upsell
We recently bought a used car for our family. It had built-in satellite radio. This intrigued us as we haven’t had a car with this...
Are Your Customers Experiencing Unconditional Service?
Ramen is a traditional Japanese noodle dish that, well prepared, is a highly-desired delicacy. That is the back story for the movie, The...
Not what customers expect.
Las Vegas' McCarran international airport is doing a horrible job in regards to customer experience. For an International Airport with...